Can Your Company Overcome Technological Changes in the Workplace?

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Technology is changing your business but not always in the way you expect. While some new technological methods increase your productivity and collaboration, other methods have the opposite effect, slowing down your workflow and inhibiting your interactions. When technology is so important for a competitive edge, what can your company do to get it right?

Whether you’re interested in how technology is affecting your business today or what will happen to your business tomorrow, future-of-work and organizational change expert Paul Leonardi provides insights to help your business understand and overcome these new challenges. Through his research, Leonardi has identified the best practices for businesses to improve collaboration, innovation, and the sharing of knowledge.

Paul knows first hand how technology is affecting the dynamics of your workplace. He has studied the effects of technology for years in over eight countries and in firms ranging from engineering to finance. He has examined how new technologies such as AI, digital simulations, machine learning, and social tools have affected the way your work gets done.

Paul’s groundbreaking research on work and technology has earned him awards from a number of prestigious groups, including the Academy of Management, the National Communication Association, and the National Science Foundation.

Paul is the Founding Director of the Master of Technology Management Program (TMP) at the University of California in Santa Barbara. He is also the author of two books, Technology Choices and Car Crashes Without Cars, where he examined the effects of technological change on high tech firms and companies going through a digital transformation.

Paul’s most recent research has focused on how companies use enterprise social technologies, such as Slack and Jive.

Paul speaks on the following topics:

Preparing for The Future of Work, Today
What changes can your company make today to position itself for success in the digital future?

Leading Digital Transformation
How to prepare your managers, employees, and customers for the digital future by leading cultural change.

Going Social @ Work
How to use enterprise social media tools like Slack, Yammer, Chatter, and Microsoft Teams to increase collaboration, knowledge sharing, and innovation within your workplace.

Innovate With What You’ve Got
How to manage the social capital in your organization to generate and implement new ideas.

The Art and Science of Distributed Collaboration: Remote work and more
Learn the art of building successful collaborations across multiple geographies, time zones, and cultures.


Kyle Crocco is the Content Marketing Coordinator at BigSpeak Speakers Bureau, a graduate of UC Santa Barbara, and the lead singer of Duh Professors. He regularly publishes business book reviews and thought articles on Medium, Business 2 Community, and Born 2 Invest.

The 8 Rules of Learning You Need to Know to Thrive in Today’s Learning Economy

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Throughout Bradley Staats long career he’s jumped from industry to industry—from investment banking at Goldman Sachs, to strategic planning at Dell computer, with a detour in venture capitalism in Tampa, to becoming a business professor at the University of North Carolina’s Kenan-Flagler Business School.

Along the way, he kept earning new degrees in different fields, papering his wall with a BS in Electrical Engineering from UT Austin, an MBA, and a DBA in Technology and Operations Management from Harvard Business School.

His wildly different career choices—from engineering to investing to academics—and multiple degrees probably don’t shock you because career changes have become the norm in our society. When the Bureau of Labor tracked people from aged 18-48 between 1978 to 2012, it found people had changed jobs on average more than ten times. Very few had the same job they started with.

This is because we now live in what Staats calls a “learning economy.” Due to changes in the demand for nonroutine cognitive labor, the rise of specialization, increasing globalization, and the need for scalability, we all must become dynamic and constant learners to survive and thrive.

The rise of nonroutine cognitive labor
With the rise of technology, work has gone out of our hands and into our minds. Literally. Over the past century, the U.S. (and the world) has witnessed a shift from agricultural labor to manufacturing to cognitive tasks. While the number of manual labor (manufacturing) and routine cognitive jobs (sales) have remained flat, nonroutine cognitive jobs (software design, content marketing) have exploded.

The rise of specialization
Specialization has also exploded. Specialization has been around for a long time, but never to the degree we see it now. For example, in the past, a doctor could know almost everything about medicine. Now there are 37 specialties and 132 subspecialties in medicine, which require years of training to master.

The rise of globalization
When the world was less connected, our competition didn’t feel as close. Companies might compete within a state or across the nation, but only the biggest companies had to worry about global competition. With the Internet, people can sell their goods and services to anyone and anywhere. Your competition for your next software assignment might be someone across the nation or across the world.

The rise of scalability
Work used to be limited to what one person could do. One salesperson could only sell to so many people. One doctor could treat only so many patients. Now one person with a website can reach millions of people.

With all these factors affecting the economy, how can one person stay relevant? According to Staats, in order to not only remain relevant but also thrive in this new learning economy, we must learn how to become better learners. In his book, Never Stop Learning, he outlines the eight concepts you need to embrace so you won’t fall behind.

  1. Value failure: Be willing to fail in order to learn. People don’t learn by playing it safe.
  2. Focus on process rather than outcome: Don’t focus on the end because with nonroutine challenges you won’t know how to get there. But if you focus on the process, you will eventually find a solution.
  3. Ask questions rather than rush to answers: It’s okay not to know the answer to a new challenge as long as you can ask the right questions to find the answers.
  4. Reflect and relax: Instead of always acting, take time to rest, recharge, and think. This will give you new insights for nonroutine tasks.
  5. Be yourself: Progress comes when you stop conforming and are willing to stand out. People don’t find new answers by doing what everyone else has done.
  6. Play to strengths: Instead of trying to make your weakness a strength, concentrate where you can get the most benefit. Playing to your strengths will help you overcome more challenges.
  7. Specialize and practice variety: Go deep in one area and stay broad in others. This approach will help you find your own niche but also be able to adapt it to other fields.
  8. Learn from others: People often don’t solve problems alone. You will learn more if you learn from the diverse expertise around you.

Kyle Crocco is the Content Marketing Coordinator at BigSpeak Speakers Bureau, a graduate of UC Santa Barbara, and the lead singer of Duh Professors. He regularly publishes business book reviews and thought articles on Medium, Business 2 Community, and Born 2 Invest.

How One Child Became An International Brand by Age 14

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Business keynote speaker Henry Patterson started his first business when he was four years old. It was a spin on the old lemonade stand, but instead of serving up refreshing drinks he was selling horse manure from his family’s ranch because there was a greater need for horse dung than for sweet treats.

After he got tired of shoveling poop, he started business after business until one took off. He was 10 years old when his children’s book The Adventures of Sherb and Pip was turned into a brand called Not Before Tea. He brought his book to life with toys and home goods, creating a wildly successful company and making him a local legend.

But his intense success made a bigger wave in the entrepreneurial world. He was featured in Forbes magazine, named One to Watch by the Independent, appeared on The BBC’s Show with Richard Branson, and was the youngest person to ever be interviewed on CNBC’s business show Squawk Box.

He is continuously growing his business. His products are sold internationally and he recently secured an investment to further develop Not Before Tea.

At 14 years old he launched his first business book, Young and Mighty, where he shares his story and the lessons he learned in his jam-packed, 14-year career with young people looking to pursue their dreams. Sir Richard Branson and Mike Krieger both contributed to the book and strongly believe in Patterson’s drive to help others facing big issues like money, self-esteem, finding your voice, education, and creativity.

Henry Patterson speaks on…

  • Finding your voice: Henry’s story from selling manure to battling with a stutter, being excluded from school, then going on to build a children’s brand, write a book with leaders such as Richard Branson, getting investments, and everything in between.
  • Lessons he learned in business: Business advice as you have not heard it before. Sometimes all it takes is to see things through a child’s eyes to find the solution. You certainly will look at things from a different perspective!
  • Sometimes you just have to jump: Overcoming adversity and breaking through barriers. What to do when everyone says you can’t? What to do when you get bullied so much you physically lose your voice? How do you cope when you read thousands of comments from people personally insulting you?

He now speaks to crowds of hundreds addressing workplace issues and providing his unique and fresh perspective. He’s delivered keynote addresses Lego, Clarkes Shoes, Company of Master Jewelers,  Avarto, Retail Week Live, Success Summit, Wealth Summit,  NatWest,  and Potential Plus. With the experience of a seasoned keynote speaker, he’ll wow any crowd with his tailored keynote addresses and fireside chats. Bring business keynote speaker Henry Patterson to your next event and see your company from a new perspective.

The Five Traits You Need to Inspire Your Team Like a Hero

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To inspire your team like a hero, cultivate the five movie hero traits Matthew Luhn’s discusses in his new talk, “Effective Leadership, As Told by Movie Heroes.”

All stories—no matter what culture—have two things in common: a hero and a journey. A hero with a goal, overcoming obstacles, learning lessons and transforming in some way by the end. Mostly for the better, if it’s an upbeat movie with a Disney ending.

Matthew Luhn, former Pixar storyteller and animator, knows what it takes to create a great hero. For over 20 years, Luhn worked on Academy Award-winning Pixar films, such as Toy Story, Up, and Ratatouille, among dozens of others blockbuster films.

In his exciting new talk, “Effective Leadership, As Told by Movie Heroes,” Luhn teaches businesses and leaders how movie heroes show the same five traits time after time— vulnerability, likability, vision, structure, and teamwork—and how to cultivate these traits.

Cultivate your likability

Of these five traits, the most important for a great leader is likability. If we don’t like a hero within the first 10 minutes of a movie, we’re going to lose interest and stop watching. Likewise, if a team or client doesn’t like their leader, they won’t feel inspired to follow them or produce great work.

Luhn explains, for us to like a hero (or a leader in business), a hero has to do one of three things to create empathy: Perform an act of kindness for a lower status character, share a story of when they were a child, or position oneself as the underdog.

Perform an act of kindness

In the first 12 minutes of a film, heroes must perform an act of kindness for a lower status character to inspire audiences to like them. In Hollywood, they call this act of kindness “save the cat.”

For example, in the film Aladdin, Aladdin is an arrogant, cocky, street rat. We watch him steal bread and easily outwit his pursuers. But right before Aladdin takes a bite of his stolen bread he spots two starving orphans, and hands them the loaf. Now we know that Aladdin is not just an arrogant thief, but a good person who looks out for the little guy. He performed an act of kindness towards lower status characters and now we like him.

Businesses can also commit small acts of kindness by helping the environment, working for social causes, or advocating for the local community.

Show yourself as a kid

Another great way to get an audience to like a hero is by sharing a story or image of when they were young. We were all kids once, so seeing them brings a hint of nostalgia to the scene. From Brave, Monsters University, UP, and dozens of other Pixar films, many storytellers use this small trick to get the audience to like the main character.

If you really want to play it up, make them an orphan. When George Lucas wanted to create likability for Darth Vader in The Phantom Menace, he showed Vader as a young Anakin Skywalker who loves to build robots and podracers. And then right after you decided all you ever want to do is pinch his cheeks, Lucas orphans him.

As a leader, you can do the same. Whenever you share a story about something that happened when you were a kid, it shows you as being open and vulnerable, and thus, more likable.

Play up your underdog status

One final way to create likability as a hero is to be seen as the underdog. We always root for the underdog and empathize with this hero because we too see ourselves as underdogs at moments in our lives. This is why we like Remy the rat in Ratatouille. As a rat getting chased out of kitchens we see Remy as a vast underdog, so we root for him.

We also like businesses that are cast in the role of underdogs. That’s why many people rooted for Apple against IBM, Pixar against Disney, and Uber against taxi drivers.

If you want to learn more about how to lead like a hero, contact BigSpeak today to book Matthew Luhn to get the secrets behind the five steps on effective leadership as told by movie heroes.


Kyle Crocco is the Content Marketing Coordinator at BigSpeak Speakers Bureau, a graduate of UC Santa Barbara, and the lead singer of Duh Professors. He regularly publishes business book reviews and thought articles on Medium, Business 2 Community, and Born 2 Invest.

What Does Trade, Cyber Security, Healthcare and Marijuana All Have In Common?

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They’ll be shaking up your business in 2018. 

The political landscape here and abroad is changing faster than you can update your twitter feed. High tariffs with China and Europe, threats to trade agreements in North America and big data breaches across the globe have everyone on high alert. Not to mention that countless industries were indefinitely changed from the recent healthcare reform and the legalization of marijuana 29 states and Canada.

Wherever you look, the business playing field is changing from drastic domestic and international changes. If you want to find out how to not only keep up with but stay two steps ahead of the political game, BigSpeak has top keynote speakers who are experts in the trends that are affecting you and your business.

Trade

Peter Zeihan is a keynote speaker with 20 years of experience, working and studying international issues and their effects on policy and business, such as our trade relationship with Mexico.

Why Mexico is important– Mexico has 130 million people, a $1 trillion economy, and is America’s top economic partner. We not only have a trade relationship with Mexico but integrated supply chains.

Areas of concern: Changes in policy between the United States and Mexico can impact immigration (and therefore labor), financial stability, supply chains, manufacturing attractiveness, wealth levels, drug policy, water rights, and agricultural markets.

Cybersecurity

Eric O’Neill is a cybersecurity keynote speaker who helped bring down the most notorious spy in U.S. history, Robert Hanssen, and helps protects others from cyber threats.

Why cybersecurity is important– As more and more of our lives and business are being shared online, our data becomes more vulnerable. Spies have learned to exploit this data in order to steal identities, intellectual property, and more. Furthermore, from 2015 to 2016 ransomware attacks increased 2,500 percent and cost consumers over $1 billion in 2016.

Areas of concern: Businesses and individuals need to be aware of how social media usage, phishing scams, email hacks, and ransomware can place them at risk and the steps needed to guard against them.

Healthcare

Vijay Govindarajan is an innovation keynote speaker and one of the world’s leading experts on strategy and innovation, who also speaks about changes in healthcare.

Why healthcare is important– Healthcare is at the center of every election cycle debate because changes to health insurance coverage and the cost of prescription medications can affect the bottom line of every business.

Areas of concern: Rising health care costs, overpriced medications, aging populations, and a shortage of medical professionals are just a few of the challenges facing the medical industry. However, there is good news. There are “bottom up” answers to healthcare issues coming from India that do not require a grand plan out of Washington, DC nor any agreement between entrenched political parties.

Marijuana

Ian Siegel is a business keynote speaker and CEO of ZipRecruiter, who has noticed the change in job trends affected by changes in politics and demographics.

Why marijuana is important– Since becoming legal in 29 U.S. states and Canada for either recreational or medical use, the marijuana industry has exploded. In 2017, the growth rate for marijuana jobs grew 445 percent compared to 245 percent for technology and 74 percent for healthcare.

Areas of concern: Jobs in cannabis are growing in all sectors from retail, marketing, agriculture, management, all the way to joint rollers. Many legal challenges still remain, not the least of which is cannabis businesses must use cash in most instances.


Kyle Crocco is the Content Marketing Coordinator at BigSpeak Speakers Bureau, a graduate of UC Santa Barbara, and the lead singer of Duh Professors. He regularly publishes business book reviews and thought articles on Medium, Business 2 Community, and Born 2 Invest.

6 Ways Harvard Teaches You to Approach Business

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A Harvard education isn’t just about earning a degree, it’s about gaining a positive and challenging approach to life and business.

Harvard is famous for many things—its 75-year study of adult development, research on leadership, and the Harvard Business School, which has prepared many successful entrepreneurs. But Harvard can teach us so much more than just their research.

I met with Paul Moya, a thought leader on the future of work, CEO of Millennial Labs, and Harvard business speaker, who explained the successful mindset that Harvard instills in its students. He says the school teaches its future entrepreneurs to make a great impact by applying these traits–

Look to the future

“When the rest of the world was looking at the latest, greatest idea, we were always thinking, ‘Okay, but what comes next?’ Harvard taught me that you should always be looking around the corner, to spot trends, to determine where everything was leading.”

Be holistic in your approach

“At Harvard, we were very interdisciplinary. We looked at all fields for ideas: behavioral economics, psychology, finance, innovation, etc. You should take a holistic approach to business and industry. This cross-functional perspective has helped me to find solutions for many companies and determine what comes next.”

Take responsibility

“One word that I hear thrown around about Harvard is ‘entitlement,’ but when I arrived there, I didn’t find entitlement. I found humility and a sense of responsibility. We felt a responsibility to do more in the world. So don’t be successful just for yourself but be effective leaders that help change the world around us for good.”

Make an impact

“At Harvard, we didn’t measure success by the amount of money we could make. Success is about using your knowledge, skill sets, credibility, and platform to make an impact. The measuring stick is really about who have you impacted, what societies, what economies?”

Execution is everything

“The one thing I learned from Harvard is that ‘ideas are useless.’ Everyone has an idea about the next venture, fund, or disrupting the next market. What set my classmates apart wasn’t their ability to think of good ideas, it was their ability to execute them. If you want to have an impact, you need to put that idea in the marketplace, test it, revise it, and try again. Don’t be afraid of failure or worry about if you go in this direction, it gets shot down. You need to be bold to have an impact.”

Ask the hard questions

One of the tenants we lived by at Harvard was ‘the best solutions start as the hardest questions.’ Leaders always want to jump straight to solutions and outcomes. The trick to having an impact is to be willing to ask the bold questions that no one will ask, so you can find the solutions no one else can get to. Ask the hard questions of your team, your clients, and yourself.”


Kyle Crocco is the Content Marketing Coordinator at BigSpeak speakers bureau, and a frequent contributor to Born 2 Invest,  Business 2 Community, and Medium.

Scents and Sustainability

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This article was originally published in West Jet Magazine

After her best friend was wounded while serving in Afghanistan, author and motivational speaker Barb Stegemann was moved to find a way to help the war-torn country rebuild. In 2010, she started her social enterprise, The 7 Virtues, and began turning imported Afghan orange blossom oil into perfume. The Halifax entrepreneur hoped to offer local farmers a fair-trade, sustainable source of income. After becoming the first woman from Atlantic Canada to ink a deal on
Dragons’ Den, Stegemann exported her idea to more struggling countries and began importing other essential oils—vetiver from Haiti and patchouli from Rwanda. Beyond being fair trade, all 7 Virtues perfumes are vegan and phthalate, sulfate and paraben free. Today, her original line of six scents is available at Hudson’s Bay, and a recent collaboration with Sephora has led to the release of a brand-new line of contemporary perfumes that stay true to her original vision.

Q:What is the aim of your new line of scents?

A: I wanted to create something new using the same oils, but also something that my 18-year-old daughter would wear.

Q:Your new line of perfumes hit Sephora’s shelves in February. How is it going?

A:We were the No. 1-selling fragrance for the entire month of February in my hometown store and have remained in the top five to date. I think people are ready for vegan, cruelty-free, clean and conscious fragrances.

Q:What’s behind the name The 7 Virtues?

A:Ten years ago, on International Women’s Day, I launched a book called The 7 Virtues of a Philosopher Queen. The book helps women launch companies, end bullying and run for office; that’s where the brand came from.

Q:What is a social enterprise?

A:The core of a social enterprise is an issue you feel committed and passionate about resolving. For me, it was trying to build peace by sourcing essential oils from farmers.

Q:Any advice for budding social entrepreneurs?

A:Find a mentor. I’m blessed to have W. Brett Wilson, who I met on Dragons’ Den. Go and sit with local venture capitalists in your community; tell them you’re not necessarily looking for money, but for wise counsel to prepare your social enterprise.

Q:You’ve been visiting Sephora stores across the country. Do you enjoy travelling?

A:I was a flight attendant for nine years and I love being on planes. People ask me all the time, “Don’t you find flying tiring?” I say, “No, [because] now I get to sit down.”

Q:How do you pass the time while flying?

A:I look forward to getting on a plane and having that quiet time to put my headset on, listen to some jazz and just write.

Q:What’s your best travel tip?

A:Bring your eye mask, a neck pillow, some aromatherapy roller balls for calming and lots of water.

Q:What’s next?

A:The Sephora USA launch in August is very exciting and then Sephora Europe in 2019, after we knock it out of the park in the States. Every minute is thrilling. We’ve spent seven years working for this.

 

—Fabian Mayer

 

Top Booked Customer Service, Experience, and Loyalty Speakers

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“Customer satisfaction is worthless. Customer loyalty is priceless.”

Jeffrey Gitomer

When the customer is king, customer service and experience experts are crucial competitive resources to help your organization stand out and rise to the top. Today’s customers are savvier than ever. They research, reconnoiter, and report on everything you do. With our interconnected world of social media channels, a bad review goes a long way…fast.

BigSpeak’s Speakers Bureau has Customer Service Keynote Speakers who are experts at identifying consumer trends, behaviors, and how top organizations keep customers singing their praises. Turn your workforce into advocates and your clients into evangelists with the help of a top booked customer service expert.

Molly Bloom

Top customer experience speaker Molly Bloom started her career hosting poker games by accident. Molly turned zero years of industry experience into a multimillion-dollar company by transforming her poker game into an unbeatable customer experience worth buying into. Her talks provide insight into customer retention through experiential customer service.

Ken Schmidt

Ken Schmidt is the legendary former Director of Communications at Harley-Davidson Motor Company and is widely known as one of the business world’s most outspoken and provocative thought leaders on customer loyalty and has partnered with many of the world’s most successful brands.

Joseph Michelli

Joseph Michelli has studied top companies like Starbucks, Mercedes-Benz, and Zappos to develop the best practices for reaching ultimate customer service. Michelli shares the five principles that allow Starbucks to connect with its people, product, and customers and adapts them to fit your company. He also focuses on Zappos methods of internal and external engagement and inspiration, as well as Mercedes-Benz’s luxurious, world-class customer experience.

Soulaima Gourani

Soulaima Gourani is the author of Take Your Career Into Your Own Hands and The Courage to Succeed, as well as being a customer loyalty expert. She uses internal cooperation and the fluidity of change to help your company sculpt a more committed customer base. Your company will turn customers into promotional fans with her empowering keynote.

Robert Richman

Robert Richman is a keynote speaker, company cultural strategist, and co-creator of Zappos Insights, an innovative program focused on educating companies on the secrets behind Zappos’ amazing customer service. As a cultural architect, Richman specializes in digging deep within a company to help the team take ownership of its customer experience.

Daymond John

Daymond John, founder and CEO of FUBU Clothing and marketing/branding genius, believes that gaining loyal customers is all about putting yourself in their shoes. He built his clothing empire by targeting the right audience and shares his insights into customer targeting to ensure lifelong clients.

Simon T. Bailey

Simon T. Bailey is one of America’s top 10 most-booked professional speakers on change, leadership and customer experience. Simon is the CEO of Simon T. Bailey International, a premium education company specializing in creating learning and development content for individuals and organizations. His keynotes focus on bringing out your personal brilliance, as it will reflect in your customer relations. A Simon T. Bailey keynote will inspire and invigorate your team to create a brilliant customer experience.

Seth Mattison

Seth Mattison is an expert on workforce trends, generational dynamics, and customer experience. He uses this expertise to connect the corporate world with its customers in the changing digital age. When making a true connection means cutting through the fake news and social media, a customer experience speaker like Seth Mattison is key.

Amanda Gore

Amanda Gore is an award-winning keynote speaker, bestselling author, and emotional intelligence expert. Gore focuses on the latest verbal and non-verbal techniques to create partnerships–not just relationships–with your clients and customers. Partnerships are the next level to aspire towards. While everyone else is just working on relationships, you can be focused on creating true long-term partnerships.

See Below For More Top Keynote Speakers:

Top Sales Keynote Speakers

All Top Keynote Speakers

Learn to Unlock Your Gifts to Express Yourself Fully

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Motivational speaker Agapi Stassinopoulos knows what it is like to try and fail; then try again. First, she tried as an actress. Despite graduating from the prestigious Royal Academy of Dramatic Arts in London she did not find success in acting. Then she tried to find success in love but was always choosing the wrong man.

It wasn’t until Agapi became an author that she found her true calling—as a motivational keynote speaker. After writing two books on Greek archetypes, Agapi was doing a one-woman-show called The Goddesses. While performing her show, she found the audience responding in a positive way every time she spoke. “I realized my message was resonating with people and it was helping them. That became my inspiration to keep going and spreading my message,” said Agapi.

Since then, Agapi has written two motivational books (Unbinding the Heart and Wake Up To The Joy Of You), inspired audiences around the world, and been a frequent contributor to the Huffington Post.

Agapi credits her strength and confidence to her mother, who instilled a real trust in life in her.  “She taught me that even if things don’t go your way, you realize that there is wisdom to be learned, awareness to be gained, and that things work out.”

Now Agapi spends her time inspiring men and women to unlock their gifts to fully express themselves. Agapi says there are three things every person should know to unlock their gifts: 1) learn to ask for support and help when you need it; 2) express yourself authentically; 3) share how you feel so you don’t get stressed. But most importantly, “You have to make taking care of yourself a priority, so that you can be more effective, productive, creative and ultimately more fulfilled,” said Agapi.

Her most recent book, Wake Up To The Joy Of You, Agapi goes into depth on how you can be more fulfilled. The book includes 52 subjects that all people deal with, while providing practical solutions, advice, and help so people can learn to manage them and become winners in their own life.


Kyle Crocco is the Content Marketing Coordinator at BigSpeak Speakers Bureau, a graduate of UC Santa Barbara, and the lead singer of Duh Professors. He regularly publishes business book reviews and thought articles on Medium, Business 2 Community, and Born 2 Invest.

Lessons Every Sales Team Needs to Hear

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Cold calls suck. There’s no way around that. But for many companies, they are a big part of the outbound sales strategy and someone has to do it. So I decided to test out keynote speaker Jia Jiang’s Rejection Therapy tactics to see if his advice could reduce the number of rejections I received… and when I did got a hard dial tone, to lessen the blow.

Jiang’s book Rejection Therapy focuses on how to handle rejection while preventing it from running your life and scaring you out of taking the big leaps. He bases his lessons for the reader on discoveries he made during his own 100 Days of Rejection Challenge where he sought out definite rejections every day for 100 days.

His main takeaways were:

  • Rejection is almost never about you; it’s about the rejecter.
  • By asking why you can adapt and compromise to win.
  • Rejection has a number.

The fear of rejection

When Jiang started his rejection therapy, his first challenge was to ask a stranger for 100 dollars. He was afraid, his heart was beating fast, and he ran away once the man said no.

The first day I started cold calling for my company, I felt the same fear. My heart was beating fast. I kept checking my notes nervously. Intellectually, I knew I was just calling a bored person, but the fear of being rejected was strong.

When I ran into the first difficulty—an online menu or a phone that rang too long—I hung up quickly.

But just like Jiang did in his experiment, I tried again. Because that’s how you get better at dealing with rejection. By desensitizing yourself to it.

After a few more calls, I felt more confident. Even before I was successful.

It’s not me; it’s you.

After I kept calling, I realized every subsequent dial tone, awkward silence, or rushed goodbye was not personal. It spoke more about the person on the other end of the phone than it did about me. This took a while to sink in. Originally, I felt personally attacked, like their rejection was my failure.

However, when I remembered Jiang’s rejection theory that the call recipients most likely just did not need what I was offering…and that’s all, I didn’t feel so bad. It wasn’t the pitch or cadence of my voice. It wasn’t because I liked ranch instead of blue cheese with my wings. It wasn’t personal at all. And it really couldn’t be since they didn’t know me.

This seems obvious and is something most people already know. The trick is to keep it in the forefront of your mind as you continuously throw yourself at rejection.

And may I ask why?

No’s hurt, but they hurt the most when you don’t know why you were rejected and let your mind come up with every cringy scenario you can imagine. The first time I followed up a no with a why I felt very unsure, like asking would be too prying and I had to take a deep breath, settle myself, then spit it out. After the first response proved Jiang’s first observation to be true I regained my confidence and asked each time.

I learned A LOT by asking why. It wasn’t in the budget, I had the wrong person, they had tried it before without success and didn’t want to again. Learning why opened up their side of things in ways I never would’ve imagined and I felt as if I could see the industry as whole better. I even changed up my script to adapt to some frequently met responses.

It’s a numbers game.

Eventually, you’ll get to a Yes. I heard No too many times to count before I got the coveted Yes. And when the few Yeses did come, it was never the original answer. I only received my Yes after I had asked why about 50 times to other recipients, learned to anticipate their concerns and adapted to accommodate their needs.

 

Better Believe the Hype About Robyn Benincasa

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Motivational keynote speaker Robyn Benincasa is the best! We may be biased, but we’re not alone in our complete adoration for her leadership and teambuilding expertise. In the past three years Robyn has spoken at over 285 events and 55 events this year alone. She’s won over companies across the country and continues to blaze trails around the world.

“Robyn is our human dynamo. She’s on track to do 120 events this year and knowing Robyn, she’ll probably see that as a starting goal!” says BigSpeak EVP Ken Sterling.

With a unique message that is tailored to each business, she has made a name for herself as an adaptable speaker and is often asked to return for multiple speaking events. As she continues to make new connections with some of the biggest names across all industries, her reputation as an incredible keynote speaker precedes her.

Here are a few rave reviews from notable companies that have worked with Robyn Benincasa.

“Your message of total teamwork—synergy, commitment, empathy and mutual respect is powerful… “ -Tom W, Chairman and CEO, Allstate

“Thanks Robyn! You were a rock star! Your powerful presentation and message aligned perfectly with what I wanted to accomplish, and you knocked it out of the ballpark!” -Greg G, President, Allstate Benefits

“Your presentation, style and message really energized the attendees.  We heard nothing but great feedback.” -Trent C, Americas Software Marketing Team, Hewlett Packard

“Words really can’t describe how amazing your presentation was today.  The positive feedback was overwhelming. I received tons of emails thanking me for having you speak.” -Tony G, Regional Sales Manager, Wells Fargo

Our morale has improved 100%!” -Steve K, State Sales Coordinator, Aflac

“The event was an overwhelming success. We are still talking about the key takeaways and the fun and excitement of working together as a team.” –John A, Zone VP, Starbucks

“I’ve learned a lot of things listening to people speak, but I heard things from you I have never heard before.  Thank you for touching my life.” -Rebecca B, Sales Agent, CBRE

“Robyn Benincasa gave one of the most inspiring and meaningful teamwork speeches I’ve heard in a long time.” -Tammy W, Regional Marketing Coordinator, Allstate Benefits

“We had so much fun with you.  I literally received so many compliments on your message and comments about how your talk touched people. Several said you were the best speaker they have ever heard (my opinion too, BTW!)” -Lisbeth A, Director of Communications and Promotions, Nestle Nutrition

“The audience felt you were authentic, passionate and that you really understood Jamba. We were thrilled!” -Renée K, Jamba Juice, Director of Retail Marketing

“Your presentation resonated with our HDR attendees and our team was still talking about how they were personally inspired and the lessons learned.” -Charles O, President, HDR Transportation

“Robyn was amazing and really second to none in my book. It was also highly noted and appreciated that Robyn had done her homework on our department and Davita.  Great Job!” –Keith C, Director of Corporate Compliance, Davita

“Your message about teamwork and what it takes to be a high performing team aligned perfectly to where I want to take the Finance Organization.  There was a lot of positive energy in the room and I’m looking forward to harnessing that momentum as we move into the new year.” -John F, Executive Vice President and Chief Financial Officer, New York Life

“…Not enough words to express how dynamic, inspirational, and incredible our speaker Robyn Benincasa was today at Hilton’s All Suites Conference!” -Carlena L, Director of Sales, Home2Suites by Hilton

“Folks are still buzzing about your talk! Many comments about your customization to link in Boston Scientific too.” –David P, Senior VP and President, Urology and Pelvic Health, Boston Scientific

“The feedback we received on your presentation was nothing short of stellar. People shared that they felt inspired.  Many of your messages were repeated throughout the next few days, coming from our President and CEO to my colleagues in the field alike.” -Felice G, VP Training and Development, Allos Therapeutics

“She kept the audience of some 7000 people spellbound…” -Arnie P, Million Dollar Round Table

“I can’t remember a speaker having such an impact on me…” -Tom T, Regional Director, Verint

“I just wanted to tell you how impressed I was with the way you were able to command a large audience consisting of people notorious for being stubborn and eccentric…” -Evan C, Director of Critical Care, The Intensivist Group

“Your presentation was excellent and very inspiring.  Many have said you were the best keynote speaker that we have had over the 18 years we’ve been in existence.” -Tony C, CEO and President, Resources Global Professionals

“You do a great job of using language we can all relate to regardless of the organization or occupation, and then you serve it up with a platter of unforgettable stories…” -Rachelle J, Head of Business Operations, Baxalta

“More than perfect…Amazing. Message on target for us and fun.  So many of our attendees told me she was the best keynote we’ve ever had!” -Mitchell B, Senior Director, Partner Education and Strategic Programs, Medidata Solutions Worldwide

“You were amazing! People felt that hearing from someone with your background brought a refreshing perspective that you connected perfectly to relevant experiences in corporate culture. You are an inspiration to me and to everyone at Veritas!” -Patti C, Senior Director, Global Sales Enablement, Veritas

“She was amazing! People are still raving about her!” -Danielle G, Kimpton Group Hotels

“Thank you for sharing your story and making it so compelling that we decided to take action.  That doesn’t always happen!” –Terese I, Director of Events, Express Employment Professionals

“It’s been just over a year since our meeting with you, and people are still talking about the best teambuilding meeting we’ve ever had.” -Irwin G, Northrop Grumman, IT Solutions Team

“We’ve used (among others) Joe Theismann and Ben Carson.  Each has been very good. Robyn is better.” -Chris M, Senior Manager, Siemens Medical Solutions

“AWESOME!! No other way to describe you or the presentation that you gave at our Summit Meeting. Your were inspiring for me personally, and certainly for my team.” -Anthonie G, VP Human Resources, Siemens Medical Solutions

“Robyn’s words make us reflect on what great leadership qualities are and reminds us of the importance of leading with our head and our heart.” -Craig M, VP, Kraft Canada

“Thanks again for the awesome presentation! It was by far the most inspiring talk I have ever heard. Your really make a difference.” -Edward H, Human Resources, Siemens Medical Solutions

“The buzz around the agency is fantastic, and many people have stopped by my office or sent emails to tell me how much they liked your presentation and how much you amazed them.” -Annette, Chief of Staff, Euro RSCG Worldwide

“We are still hearing rave reviews about Robyn’s presentation.  Many have commented that it was the most entertaining and introspective of the presentations we have had. Kudos!” -Loretta C, Product Manager, Schering-Plough Corporation

“It’s said that people won’t necessarily remember what you said, but how you made them feel. You sure made us feel that anything is possible with teamwork! Even a year after you spoke at Langan, your message still resonates with me.” -Caryn B, Senior Associate, Langan Engineering

“Many are still raving about your presentation. In fact, our AV guy and our National Association Rep who hear many speakers each month said that you were the best speaker they’ve ever heard.” -Jenny P, Director of Meetings and Conference Services, Aging Services of MN

“I will keep you at the top of my list to call for other divisions within Hormel!” -Melissa T, Meetings and Events, Hormel Foods

“I have attended SNUG for 9 years, and there are always great motivational speakers…You were the best!” -Lisa Lott M, SCC Software Network Users Group

 

Bethenny And B Strong Aid Guatemala After Volcanic Disaster

As seen on BigSpeak.com

BigSpeak exclusive speaker Bethenny Frankel is refocusing her time and resources from her Reality TV career to giving humanitarian aid in Guatemala. Through her program B Strong she is providing direct relief to those affected by the volcanic destruction.

B Strong began in response to the neglect of the victims of Hurricane Irma in Puerto Rico. She established a rallying cry of #ThisIsACrisis to bring light to the devastation being overlooked by the American government.

Now she is recharging her power to help those in need in Guatemala. She has distributed supplies, food, water, and cash cards to those displaced and in need. With a heavy death toll and a startling number of missing people, she has resurfaced her hashtag #ThisIsACrisis.

All donations thus far have been converted into cash cards and given directly to the victims. Bethenny’s reach has gone global, proving no borders can divide humanity in a time of need. Help the victims of Guatemala alongside Bethenny by donating on the B Strong website.