Companies grow or lose business based on how they serve customers. A customer scorned will run straight to your competitor, according to Bain & Company. Bain & Company found if customers have problems caused solely by poor service (and were not price or product-related), they were four times more likely to buy from your competitor. On the other hand, when a customer was treated well they would give your company free word-of-mouth. In fact, 72% of customers said they would speak well about your company to others if treated right, according to a Salesforce study.

Whether you call what your company does customer experience, customer loyalty, or customer service, how you treat your customers is important for the success of your business. If you’re looking to gain an edge in your customer service, BigSpeak Speakers Bureau works with the top Customer Service keynote speakers and consultants in the industry. These keynote speakers know customer service because they have used it to boost customer loyalty to brand-name companies like Disney, Harley-Davidson, Salesforce, and Zappos.

Here are ten of the most in-demand Customer Service keynote speakers:

1) Tiffani Bova is a Customer and Employee Experience and Sales Expert, 2X Wall Street Journal Bestselling Author and Former Chief Growth Evangelist at Salesforce. In her talks, Tiffani shares how companies most prioritize the human elements of business to be successful. By becoming an employee-first organization, you could help create a more customer-centric organization that would drive your business growth.

2) Molly Bloom is a top customer service keynote speaker and the bestselling author of Molly’s Game. Molly helped turn a basement poker game into a multimillion-dollar business by creating a unique customer service culture for her players. In her talks, Molly shares how she trained her employees to deliver a personalized service that kept players coming back to her games for years.

3) Simon T. Bailey is a top business keynote speaker and the former leader of the Disney Institute. He has been named one of the top 25 people who will help you reach your business and life goals by SUCCESS magazine. In his talks, he shares how to engage all stakeholders and the five principles for keeping a customer for life.

4) Ken Schmidt is a top customer service keynote speaker and the former Director of Communications at Harley-Davidson Motor Company. He helped turn Harley-Davidson around in the 80s by driving up customer loyalty through excellent service. In his talks, Ken explains how people are not loyal to products but to people. He’ll show your team how to build customer relationships that could turn your customers into evangelists.

5) Duncan Wardle is a top innovation keynote speaker and customer service consultant. As the former Vice President of Innovation & Creativity at The Walt Disney Company, Wardle helped with many of their customer service initiatives. In his talks, Duncan shows how to take your company from a product focus to a customer focus, using some of the strategies that made Disney one of the most beloved companies in the world.

6) Robert Richman is a top customer service keynote speaker and co-creator of Zappos Insights. In his talks, Robert shares how Zappos became one of the top customer service companies in the world by creating a business culture focused on the customer. He teaches how to design great customer experiences while developing a company culture to sustain your high level of service.

7) Soulaima Gourani is a customer service specialist, corporate counselor, and an author with over ten years of management experience in multinational companies. In 2020, she won the Thinkers50 Radar Award. In her talks, she shows how you can turn customers into fans through internal cooperation in your company.

8) Erik Qualman is a 5x Bestselling Author and Motivational Speaker, Erik Qualman, has performed in 55 countries and reached over 50 million people. He was voted the 2nd Most Likeable Author in the World behind the Harry Potter series. He is a former sitting professor at MIT and Harvard’s edX labs and has received an honorary doctorate for his groundbreaking work.

9) Johnny Cupcakes is a top branding keynote speaker, CEO of the World’s First T-Shirt Bakery, and award-winning entrepreneur. With global store openings, thousands of customers with his logo tattooed on themselves, people who camp out for his products, and high-profile collaborations with giants such as The Simpsons, Power Rangers, and Nickelodeon, Johnny was named America’s #1 Young Entrepreneur by Business Week, Top Innovator in Retail by The Boston Globe, and featured in INC magazine as the CEO of one of the world’s fastest-growing independent businesses. 

10) Nikki Greenberg is a world-leading futurist and innovation strategist, focussed on preparing organizations for a tech-enabled future. She helps leaders reimagine their businesses to bring them into alignment with the increasingly digitized way that people live, work and communicate today. She has held leadership positions with Fortune 500’s, and most recently served as the Head of Technology Strategy at QIC, an Australian investment manager with a $65 Billion portfolio of assets under management. She is the founder and global ambassador of Women in PropTech and former three-term co-chair of the Technology & Innovation Council for ULI in New York City. Holding Master degrees in both Architecture and Commerce, Nikki’s approach brings a balance between pushing possibilities, and practicality. Nikki is a highly regarded thought-leader, frequent speaker at leading global conferences, commentator in the press, and recipient of numerous international awards.